Returns Information

Easy Returns Policy

We abide by the office of fair trading distance selling regulations.

At SuperStores.uk.com we do our absolute best to ensure complete satisfaction for every customer.

• Should you wish to return any item we try to make the process very simple.
• Return your item(s) to us in their original, unused condition within 14 days of receipt and we will give you a full refund.
• Notify us via email within 14 days of receipt of goods to arrange their return.
• Re-package the goods using the original packaging, with our delivery note completed and included.
• For UK orders, simply place the pre-printed, pre-paid returns label to the outside of the parcel, covering your own address.
• For international orders, please repackage the item you wish to return appropriately and send the package to our returns address.
• You may also exchange your purchase for an alternative size or colour of the original item.
• Take to any post office, remembering to obtain proof of postage.
• Retain your proof of postage until we have notified you by email of receipt.
• We will also refund your original delivery charge (if applicable) in the unlikely event the product is faulty or damaged, but not when a product is simply unwanted or for exchange.
• All refunds will be processed as soon as the goods are returned to us, with monies taking 5-10 working days to be refunded to your original account /card. We will refund the monetary value of the goods returned to us, at the price you paid.
• If you have lost your delivery note please contact our customer care team for assistance.
• Items will be inspected on arrival to us.

Returns by post:

Please return adequately packaged using the returns label to:

Superstores.uk.com

Whitecross Business Park
Lancaster
Lancashire
LA1 4XQ