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Easy Returns Policy
We abide by the office of fair trading distance selling regulations.
At SuperStores.uk.com we do our absolute best to ensure complete satisfaction for every customer.
- Should you wish to return any item we try to make the process very simple.
- Return your item(s) to us in their original, unused condition within 14 days of receipt and we will give you a full refund.
- Notify us via email within 14 days of receipt of goods to arrange their return.
- Re-package the goods using the original packaging, with our delivery note completed and included.
- For UK orders, simply place the pre-printed, pre-paid returns label to the outside of the parcel, covering your own address.
- For international orders, please repackage the item you wish to return appropriately and send the package to our returns address.
- You may also exchange your purchase for an alternative size or colour of the original item.
- Take to any post office, remembering to obtain proof of postage.
- Retain your proof of postage until we have notified you by email of receipt.
- We will also refund your original delivery charge (if applicable) in the unlikely event the product is faulty or damaged, but not when a product is simply unwanted or for exchange.
- All refunds will be processed as soon as the goods are returned to us, with monies taking 5-10 working days to be refunded to your original account /card. We will refund the monetary value of the goods returned to us, at the price you paid.
- If you have lost your delivery note please contact our customer care team for assistance.
- Items will be inspected on arrival to us.
Returns by post:
Please return adequately packaged using the returns label to:
Superstores.uk.com
Whitecross Business Park
Lancaster
Lancashire
LA1 4XQ
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| YES, IT'S ALL FREE! |
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